What to do when your ferry Is canceled due to weather conditions

At Songserm Ferries, we place the safety and well-being of our passengers as our utmost priority. Unfortunately, certain unforeseen weather conditions may necessitate the cancellation of our services to ensure everyone's safety. We understand that these situations can lead to disappointments and inconveniences, and we're committed to providing alternatives to accommodate our passengers during these times.

If your ferry gets canceled due to adverse weather circumstances, we offer two solutions:

1. Cancel the Booking and Refund the Money

If you've booked your ticket directly via our website at www.songserm.com, you have the option to cancel the booking and receive a full refund. To proceed with the cancellation and refund, you will need to contact us directly. We aim to make this process as smooth and stress-free as possible for you.

You can contact our support team in one of two ways:

1. Live Chat Support: Navigate to our website and click on the 'Live Chat' button to initiate a conversation with our customer support representative.
2. Contact Form: Go to the 'Contact Us' section of our website, fill out the form with your booking details and request, and one of our representatives will get back to you.

For those who made their bookings through one of our online partners or local travel agencies, please reach out to them directly to request a cancellation and refund. They are responsible for handling the cancellation process and refunding your money according to their own policies and terms of service.

2. Keep the Current Booking and Travel on the Next Possible Day

If your schedule permits, you can choose to keep your existing booking and travel on the next day using the same ticket. We aim to mitigate the inconvenience caused by weather-related cancellations and will uphold your reservation for the next available ferry.

If you decide to wait for the next ferry, you don't need to do anything else; your ticket will automatically be valid for the next scheduled journey. However, it's recommended that you verify the new ferry schedule, which typically operates the following day. You can do so by contacting our live chat support.

We apologize for any inconvenience caused by these weather-related cancellations. The safety of our passengers is our primary concern, and we appreciate your understanding and patience in these circumstances. Our team is always here to assist and ensure your journey with Songserm Ferries remains as pleasant as possible, despite the unforeseen weather conditions.