In the hustle and bustle of travel, belongings can sometimes be left behind. At Songserm, we're committed to ensuring that every lost item gets a chance to be reunited with its owner. To streamline this, we've introduced a dedicated process to help you retrieve any items you might have misplaced during your journey on our ferries.
1. Online Reporting: For immediate assistance, please fill out our Lost & Found form online. This form collects all essential details, aiding in the efficient identification and recovery of your belongings.
Fill out our Lost & Found form (CLICK HERE)
2. Our Response: Upon receiving the details from the form, we'll swiftly connect with the relevant branch linked to the ferry you were on, ensuring the search process is initiated without delay.
3. Updates: At Songserm, we value your peace of mind. We will keep you regularly updated regarding the status of your lost item and ensure communication is established as soon as we have any information.
While we always urge our passengers to double-check their possessions before disembarking, if you do find yourself missing an item, trust that our dedicated team at Songserm is here to support and guide you through the recovery process.
Thank you for choosing Songserm. We strive to make each journey with us smooth, secure, and memorable.
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