FAQ
- Customer Feedback: Your Voice Matters to Songserm
- Lost & Found: Helping You Reclaim Your Belongings
- What to do when your ferry Is canceled due to weather conditions
- Why can't I find a specific route or time on the website?
- On-board facilities
- Accessibility
- Safety and security
- How can I pay for my tickets?
- Ferry Schedule
- How can I contact Songserm?
- Where should I wait for my pickup?
- Can I bring my pet on the ferry?
- Can I bring my motorcycle or car with me on the ferry?
- Can I bring my Bicycle with me on the ferry?
- Do I get my Ticket refund if I miss my ferry?
- How much luggage can I bring with me on the ferry?
- Why the ferry arrive/departure not on time?
- Do I have to buy a ticket for my children?
- How safe is my luggage if I travel with the bus?
- How safe is my luggage on the ferries?
- How long in advance I have to book my tickets?
- Can I cancel my booking?
- Can I make changes on my booking after purchase?
- I didn’t receive any confirmation email.