Do I get my Ticket refund if I miss my ferry?

At Songserm, we understand that travel plans can change unexpectedly, and we try our best to accommodate our customers whenever possible. However, if you miss your ferry or fail to show up for any reason, we regret to inform you that we are unable to provide a refund for your ticket. In such cases, we must treat the situation as a no-show.

Please note that ferry services operate on a tight schedule and that it is crucial to arrive at the port on time to avoid missing your ferry. We advise all our customers to plan their journeys accordingly and allow ample time for unforeseen circumstances that may delay your travel.

We understand that missing your ferry can be frustrating, and we strive to make the process as smooth as possible for our customers. If you have any questions or concerns about our policies regarding missed ferries or no-shows, please don't hesitate to contact our customer service team for assistance. We are here to help and will do our best to assist you in any way we can.